External Support and Services

Crisis Support

(urgent, dangerous or time-critical situations)



24-hour emergency assistance

(Police, Fire, Ambulance)


112 (GSM mobiles)

ACT Crisis, Assessment & Treatment Team (CATT)

24-hour mental health emergency access & support

1800 629 354


6205 1065


24-hour telephone counselling - Cost of local call (fixed lines).

13 11 14

Kids Helpline

24-hour crisis line for people aged 5-25 years

1800 551 800

Suicide Call Back Service

24-hour crisis counselling and call back

1300 659 467

Domestic Violence Crisis Service (DVCS)

24-hour domestic violence crisis assistance

6280 0900


24-hour national sexual assault & domestic violence crisis counselling line

1800 737 732



24-hour telephone counselling & support for men

1300 78 99 78


24-hour medical & health advice line staffed by registered nurses

1800 022 222

6207 7777

Poisons Information Line

24-hour advice by medical professionals on acute or chronic poisoning

131 126

Private Provider Databases

(Costs involved)

Find a Psychologist (Australian Psychological Society)

An online directory to help you find a private psychologist for counselling and support: https://www.psychology.org.au/

Find a Social Worker

An online directory to help you find a private social worker for counselling and support: http://www.aasw.asn.au/directory-advanced

Alternative Support

(during business hours, free or low cost)

ANU Health Centre

On-campus health service staffed by doctors and nurses

6125 3598

ANU Counselling Centre

On-campus free counselling for currently enrolled students

6125 2442


Mental health & substance use support & treatment (12-25 yrs)

6201 5343

E: headspaceACT@canberra.edu.au

The Junction Youth Health Service

Free health service for people 12-25yrs old (includes counselling)

6232 2423

E: junctioninfo@anglicare.com.au

Salvation Army Counselling Service

Counselling & psychology (City & Tuggeranong locations)

6248 5540

Web: salvoscounselling.salvos.org.au


Case management, outreach, counselling & support (e.g. youth, family, disability & aged care)

6295 4300

Web: catholiccare.cg.org.au

Directions ACT

Drug & alcohol support & counselling service

6122 8000

Canberra Rape Crisis Centre & SAMSSA

Counselling & ongoing support for those affected by sexual assault

6247 2525

(7am - 10.30pm)

ACT Women's Health Service

Nursing, counselling & medical support for disadvantaged women

6205 1078

Mental Health Website Resources

  • ANU Counselling Centre - online brochures (e.g. homesickness, relationships, coping with a crisis, managing exam anxiety) and other useful links, http://counselling.anu.edu.au/
  • Mind Health Connect - an electronic hub of Australian mental health services and resources, providing high quality information across a range of services and needs, http://www.mindhealthconnect.org.au/ (also on Facebook and Twitter).
  • Sane Australia - online and telephone helpline, fact sheets, podcasts/videos, mental health campaigns, stigma reduction & research. http://www.sane.org/ or 1800 18 SANE (7263).
  • Beyond Blue - national organisation offering information and advice on mental health issues especially depression and anxiety, http://www.beyondblue.org.au/
  • Black Dog Institute - offers evidenced-based information and resources on depression and bipolar disorder, http://www.blackdoginstitute.org.au/
  • Centre for Clinical Interventions (CCI) - high quality interactive workbooks, strategies and self-help information on a range of mental health topics, http://www.cci.health.wa.gov.au/
  • ECouch - a free interactive web-based self-help program for issues such as general anxiety, social anxiety and depression, www.ecouch.anu.edu.au
  • MoodGYM - a free interactive online program teaching skills to cope with life's problems, including CBT for preventing depression, www.moodgym.anu.edu.au
  • Just Ask Us - online network for tertiary students with information, tools and advice on drug, alcohol, mental health and wellbeing issues, http://www.justaskus.org.au/
  • Reach Out - an interactive site for young people with help, information, and support for a range of issues, including fact sheets, stories, forums and videos, http://au.reachout.com/
  • The Unabridged Student Counselling Virtual Pamphlet Collection - a collection of information pamphlets from many universities on issues ranging from relationships to study tips, relaxation strategies and sexual health, http://www.dr-bob.org/vpc/